Southwick Village Hall, aim to maintain the highest standards of service for all visitors. However, we understand that there may be occasions when you are dissatisfied with our services or have concerns that you wish to address. Your feedback is valuable to us, and we are committed to resolving any complaints promptly and effectively.

How to Complain
All complaints should be submitted in writing, either physically or electronically. Written complaints can be addressed to:
Chair of Trustees 
Southwick Village Hall
Frome Road
Southwick
Wiltshire
BA14 9QN
Or emailed to: southwickvillagehallwiltshire@gmail.com

Include Details

Please ensure your complaint includes as much detail as possible, including dates, times, and any relevant information or documentation that may assist in the investigation.

Contact Information
Please provide your contact information, including your name, address, telephone number, and email address, so that we can communicate with you regarding your complaint.

To Whom to Complain
All complaints should be addressed to the Chair of Trustees of Southwick Village Hall. The Trustees and hall committee will oversee the handling of complaints and ensure that they are addressed thoroughly and appropriately.

Timing of Response
Upon receipt of your complaint, we will acknowledge it within 7 working days. Our aim is to provide a response to your complaint within 14 working days of receiving it. If, for any reason, we are unable to provide a full response within this timeframe, we will communicate with you to explain the delay and provide an updated timeline for resolution.

Other Aspects to Consider

Confidentiality
We understand the importance of confidentiality when handling complaints. All information provided to us will be treated with the utmost discretion and will only be shared with individuals directly involved in the investigation and resolution process.

Escalation Procedure
If you are not satisfied with the outcome of your complaint or the way it has been handled, you may request review to the Southwick Village Hall Committee who will review your complaint and ensure that it is addressed appropriately.

Feedback and Continuous Improvement
Following the resolution of your complaint, we may contact you to gather feedback on your experience. Your feedback will be used to identify areas for improvement in our processes and services. We appreciate your cooperation in adhering to our Complaint Policy. By working together, we can ensure that all complaints are addressed promptly, fairly, and effectively, maintaining the high standards of service.

Southwick Village Hall Trustees and Hall Committee